Our services and what makes us different
We understand that IT services form a crucial part of the day to day running of almost every business. It is always our primary focus to help you, the customer, by assisting in every area of IT and the challenges that it can present to you. Careful consideration and attention is given to the whole support process from the moment a telephone call is made through to technical resolution of a particular problem. Having many suppliers ourselves we fully understand how frustrating it can be when you are let down and faced with excuses or a list of reasons why particular materials or services were not provided as promised. We believe that our customers stay with us and continue to use our services for some very simple reasons:
- Contacting us and access to technical advice is made easy
- Our engineers are very knowledgeable but also friendly and approachable
- We focus on your particular requirements and how these can be achieved through "best value" solutions
- We build business relationships built on trust and believe that trust must be earned
- We work in such a way that clients do not need or want to move away from using our services
- Our aim is always to make your experience of dealing with us a pleasant one
To be truly outstanding, you need to be the exception, not the norm - we want to be the exception
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IT Support
We offer ad-hoc pay as you go support to enable your IT budget to remain as flexible as you need it to be. This includes affordable IT services ranging from remote telephone support to comprehensive predictive on-site monitoring that can be tailored to suit your exact business requirements.
If you have an urgent IT problem and need assistance as soon as possible we can help. Please contact us to discuss the issue at hand and we can arrange to help resolve the problem on a one time service basis. You don't need to sign up to an on going contract agreement to obtain support from us. If you need support simply call to discuss your exact requirements and we can tailor a solution to satisfy your needs.
You can be confident in our work. After we have assisted you on a number of occasions we hope that you will be impressed with our service and may wish to receive regular support. If so you can arrange to set-up a support agreement customised to your exact needs.
Virtual IT Manager
We offer a Virtual IT Manger service that will give you the benefits of in-house IT support without the HR administration overhead of utilising a full time IT administrator, at a fraction of the cost. We execute all the duties that full time IT staff perform without eating into your staffing budget. Performing tasks remotely and via the telephone, communication is key and you'll always be in the loop.
This service allows us to become your internal IT Manager without you having to go through the process of hiring. We will be able to monitor your IT infrastructure and perform business as usual support, upgrades and updates.
Flexible options are available and can be tailored to your specific needs. You may decide to have a very basic contract that gives you a small amount of set time and assess your maintenance needs from there.
In House Support
If you're an IT Manager or you perform the IT management role you could benefit from our extra assistance. We would be able to visit and help with large projects and lend a technical ear when needed to help you to make the right choices for your business. We can also assist with cover during times of absence.
We will help plug the gaps in your knowledge and assist you in making your IT platform more stable and resilient, freeing up valuable time, enabling you to concentrate on your specific business tasks.
Our flexibility and skill set enables us to offer assistance on a one off project basis if required. We could also offer you a cut down Virtual IT Manager service on an on going monthly or quarterly basis.
You will have direct access to our technical consultants with their wealth of knowledge and experience via email and telephone. The above can be supplied at a fraction of the cost of hiring another team member reducing your IT overheads.
Project Management
Projects have challenges. With our project management service we are able to investigate, plan, design and implement solutions within all areas of IT. You don't need to have used our services to utilise our project management consultancy.
We have extensive project management experience. Such work includes the seamless relocation of 24/7 call centres where IT and telephone downtime is not an option. Careful considerations to the smallest of details ensure project deadlines are met within budget.
If you are considering relocated office premises or have a crucial IT or communications project to undertake and seek a reliable and proven partner please contact us and discuss your requirements.
Telecommunications
We can offer telephone system and management solutions at an affordable price. These solutions can be included in your regular computer support giving you a one stop support service for all of your IT and telephony needs. We also support smart devices connecting into your network.
We are an AVAYA Business Partner and can incorporate a comprehensive range of solutions. We specialise in AVAYA IP Office which is designed to meet the demands of small to medium businesses without the loss of high end functionality.
Structured Cabling
Whether you have old network cabling that needs to be replaced or you are moving into newly built premises we can survey, design, run, install and test new data cable. We use high end test equipment to confirm your new cabling infrastructure meets industry standards. Designing your new infrastructure from bottom up ensures a solid foundation for the whole of your IT network to run reliably for many years.
As an approved Hellermann Tyton installer we can install Cat-5e, Cat-6 and Fibre Optic solutions accompanied with a full set of test results. We also offer a range of network infrastructure products including, cables, patch panels and communications cabinets.
Hardware and Software
With years of purchasing experience we can assist you to make the right equipment purchase at the right price. We can provide most brands of equipment that you may need. We are a Fujitsu Partner and specialise in supplying, installing and supporting both their desktop and server solutions.
We are passionate about providing value for money and have solid relationships with our suppliers who enable us to satisfy our customers purchasing requirements.
Purchasing software and associated licensing can be a daunting task. As a Microsoft Partner we sell the full range of Microsoft products. You can speak to us about any of your software needs and receive comprehensive advice enabling you to make an informed purchasing decision.
Office Relocation
We have vast experience in relocating customers to new office premises. Many important considerations need to be addressed:
- Will your internet feed be fast enough?
- Is there existing data cabling which satisfies your needs and does this require testing?
- What type of telephone lines will be available to you and will they satisfy your business requirements?
- Can you bring your existing telephone numbers with you?
These are just a few examples of questions that should be asked and there are many more. Whether new, old or managed offices we are familiar with the moving process from start to finish minimising business disruption and downtime.
Printing and Consumables
Careful thought should be given to the selection of printing devices. It is not just the initial purchase but the on going running costs which should be considered. Many devices are supplied with onsite warranty as standard preventing expensive repair costs possibly being incurred at a later date.
As on OKI Printing Solutions Business Partner we can supply from their vast range of printers. We can also supply print solutions from other manufacturers and keep a comprehensive stock of printing consumables ready for immediate delivery at short notice. A range of other consumables including back-up media are also kept in stock.
